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Customer Service

Kids Bedding Dreams gladly accepts orders from all around the globe. The shipping rates vary depending on the delivery address for your order and are provided during the checkout process. We accept Visa, MasterCard, American Express and Diners Club credit cards. For further details about the ordering process at Kids Bedding Dreams, please read on.

Order Processing & Shipping

At Kids Bedding Dreams we strive to process and dispatch orders within two business days of reciept of an order. Kids Bedding Dreams is and Australian owned and operated business, therefore international deliveries across the globe generally take 1-2 weeks, depending on the delivery destination. All international parcels are shipped priority air mail through the DHL Global mail network, while domestic parcels are shipped via Australia Post parcel post, to ensure a reliable, fast and effecient delivery of your order, both domestically and internationally.

Shipping & Handling

At Kids Bedding Dreams we offer domestic and international shipping. The shipping and handling costs for an order are provided in real time in the checkout process, prior to completion of your order. The shipping and handling charges are based on the weight of your order and the desired delivery destination. Our shipping and handling costs at Kids Bedding Dreams includes the actual cost of domestic or air mail postage and associated packaging costs. Our high quality packaging standards ensure safe delivery of your purchases.

Product Pricing

All prices within at Kids Bedding Dreams online store are quoted in US dollars for your convenience. Payments for orders in international currencies are converted to our local currency, Australian dollars, for processing wherever applicable. Please note that the exchange rate used by your bank for calculating the amount billed may vary slightly if your account is not held in an Australian bank due to fluctuations in the exchange rate.

Payment Methods

We accept Visa, MasterCard, American Express and Diners Club credit cards. We are not able to accept any personal checks and money orders, sorry.

Returns

At Kids Bedding Dreams, we want you to be 100% completely satisfied with each and every purchase that you make. If you're not satisified with your purchase, you may return any item in its original condition and product packaging within 30 days of the delivery receipt. Unless the return is a result of an error by Kids Bedding Dreams, we do not refund any of the shipping costs associated with the order. Please note that we are not able to exchange items, however if you have received a damaged, faulty or incorrect item, we will provide a replacement or a refund.

Credit Card Security

Is it safe to use your credit card to pay for an order at Kids Bedding Dreams online store? Yes, it is completely safe! Whenever you use your credit card to pay for an order at Kids Bedding Dreams online store, we encrypt the credit card details before the information is transmitted over the Internet. All credit card payments are processed in real time, so we don't store any of your credit card details at all; they are encrypted and sent directly to the bank to ensure that each purchase you make is protected and safe at all times.

Product Availability

At Kids Bedding Dreams we strive to ensure that products are available for immediate shipment. Occasionally, a product that you order may be out of stock prior to fullfilling the order. In this case, we will inform you by email whenever any items in your order prove to be unavailable.

If you have any further questions about placing an order please contact us.